Come join the Iowa DOT to support the statewide Vehicle Services Team! The Iowa Department of Transportation's Vehicle Services team is made up of six employees. These dedicated employees provide polite, quality, and professional customer service and meet customer needs in all program areas of the office. This position supports the customer service needs of the Vehicle Services Department by administering the state's Official Vehicle Title and Registrations, Title Bonds, Personalized and Specialty plates, and Persons with Disabilities placards and stickers
Iowa Department of Transportation's Mission is Making Lives Better Through Transportation . To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation's five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception .
Shift: Monday to Friday; 40 hours a week
Location: Customer Service Bureau, Motor Vehicle Division, Ankeny, Iowa 50021
What you will need to succeed in this position: Ability to review applications for accuracy based on established laws, rules, and procedures Experience entering data into a complex IT transactional system to fulfill orders or programs Customer service experience for fulfillment of mail and online orders Written communication experience, especially in communicating clearly and concisely with customers through e-mails and business letters Verbal communication experience, specifically to resolve customer issues through phone calls The specific tasks for this position may include any or all of the following: Review customer applications and requests for all special license plates and gift certificates. Verify ownership and documentation. Take appropriate action to approve or deny the plate or gift certificate application based on the qualifications and fees. Enter information into the VR&T System. Return incomplete and denied applications to customers. Review and approve applications for the issuance of official titles, registrations, and plates to state, county, school, and city governmental entities. Enter application information into the VR&T System. Send the title, registration, and plates, if necessary, to the appropriate agency. Review plate requests for issuance. Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish the bond amount. Maintain bond application files. Enter vehicle and bond data onto the VR&T System. Notify the BIIP Investigator of vehicle discrepancies. Review and determine eligibility for issuance of undercover plates for qualifying agencies. Provide license plates and validation stickers to qualifying agencies for their use. Review and determine eligibility for issuance of persons with disabilities (PWD), placards, stickers, and plates. What we offer YOU: - Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
- Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here .
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website !
You have the freedom to flourish in Iowa – Apply today!
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at:
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Experience equal to three years of full-time clerical or closely related work; OR
an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;
OR
an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;
OR
certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.
For additional information, please click on this link to view the job description.
