Chat Support Specialist - Remote Work

As a Chat Support Specialist at Asbury Automotive Group, you will have the opportunity to work remotely from Seattle, Washington, US. This part-time entry-level role requires at least 1 year of experience in customer service or a related field. The ideal candidate will be adaptable, energetic, and possess strong negotiation and problem-solving skills.

Responsibilities:- Provide online chat support to customers in a timely and professional manner- Answer customer inquiries, troubleshoot issues, and resolve complaints- Offer product recommendations and upsell additional services or products when applicable- Collaborate with other team members to ensure a seamless customer experience- Maintain a high level of customer satisfaction and retention- Keep accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies

Requirements:- High school diploma or equivalent- 1 year of customer service experience preferred- Strong written and verbal communication skills- Ability to multitask and work well under pressure- Proficiency in using chat support software and Microsoft Office applications- Must have a reliable internet connection and a quiet workspace for remote work

Benefits:- Employee discounts on automotive services and products- Training and professional development opportunities- Free food provided during work hours

Working Environment:As a Chat Support Specialist at Asbury Automotive Group, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. The company values diversity and inclusion, and all employees are encouraged to bring their unique perspectives to the table.

Deadline to apply: May 14, 2024

Equal Opportunity Statement:Asbury Automotive Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.