Chat Support Specialist - Remote Work

Job Description:

GameStop is seeking a talented and passionate Chat Support Specialist to join our remote team in Houston, Texas. As a Chat Support Specialist, you will be responsible for providing exceptional customer service through online chat platforms. This is a part-time position at the Associate Level, requiring at least 2 years of relevant experience.

Responsibilities:- Engage with customers through chat platforms to provide support and resolve inquiries in a timely and professional manner- Utilize analytical skills to assess customer needs and provide tailored solutions- Collaborate with internal teams to escalate and resolve complex customer issues- Maintain a high level of product knowledge to effectively address customer questions and concerns- Meet and exceed performance metrics and KPIs related to customer satisfaction and response times- Continuously improve processes and procedures to enhance the overall customer experience- Stay up to date on industry trends and best practices in customer support

Requirements:- 2+ years of experience in a customer service or support role- Strong communication skills and ability to write clearly and professionally- Ability to work independently and prioritize tasks in a fast-paced environment- Passion for delivering exceptional customer service and a resilient attitude towards challenges- Strong cooperation skills and the ability to work effectively in a team setting- Analytical mindset with the ability to assess customer needs and provide tailored solutions

Benefits:- Company equipment provided for remote work- Disability insurance coverage- Retirement plan options

Working Environment:At GameStop, we foster an environment where technology is harnessed to drive innovation and efficiency. We encourage a collaborative and dynamic work environment where employees can thrive and grow in their careers.

Deadline to Apply:May 17, 2024

Equal Opportunity Statement:GameStop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.