Chat Support Specialist

Job Description:

Phillips 66 is seeking a part-time Chat Support Specialist to join our team in San Diego, California. As an Entry Level position, no prior experience is necessary, making this an excellent opportunity for individuals looking to begin their career in customer support.

Responsibilities:- Respond to customer inquiries and provide support via chat platform- Resolve customer issues promptly and efficiently- Collaborate with other team members to ensure seamless customer service experience- Utilize problem-solving skills to address customer concerns effectively- Maintain a high level of professionalism and customer service at all times- Keep detailed records of customer interactions and feedback- Stay informed about company products and services to provide accurate information to customers

Requirements:- Strong communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Confident and adaptable personality- Strong persuasion skills- Ability to conduct thorough research to address customer inquiries- Must be able to work independently and as part of a team- High school diploma or equivalent required- Must be proficient in basic computer skills and familiar with chat platforms

Benefits:- Vision insurance- Parental leave- Paid Time Off (PTO)

Working Environment:At Phillips 66, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in fostering a culture of innovation, collaboration, and empowerment.

Deadline to Apply:Interested candidates must submit their applications by May 22, 2024.

Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.