Chat Support Officer - Remote Work

Job Description:We are looking for a detail-oriented and customer-focused individual to join our team as a Chat Support Officer. In this remote work position with Lear, you will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities:- Respond to customer inquiries and provide timely and accurate information- Resolve customer issues and concerns in a professional and efficient manner- Collaborate with team members to ensure a seamless customer experience- Utilize resources and tools to research and resolve customer inquiries- Document all interactions and maintain accurate records of customer communications- Identify opportunities for process improvement and provide feedback to the team

Requirements:- Strong communication skills, both written and verbal- Excellent customer service skills- Ability to think critically and problem-solve effectively- Resourceful and independent work ethic- Strong planning and time management skills- Comfortable working in a fast-paced and dynamic environment- High school diploma or equivalent- Must be able to work remotely and have access to a reliable internet connection

Benefits:- Remote work flexibility- Paid Time Off (PTO)- Medical coverage

Working Environment:At Lear, we thrive in an energetic and rapidly evolving work setting. We value collaboration, innovation, and growth, and are committed to providing our team members with the support and resources they need to succeed.

Equal Opportunity Statement:Lear is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 29, 2024. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.