Job Description:
Ashland is seeking a reliable and hardworking Chat Support Associate to join our team in Indianapolis, Indiana. As a part-time Associate Level position, this role requires at least 4 years of experience in customer service or a related field. The successful candidate will be responsible for providing chat support to customers, assisting with inquiries, troubleshooting issues, and ensuring a positive customer experience.
Responsibilities:- Respond to customer inquiries via chat in a timely and professional manner- Provide accurate information and solutions to customers' problems- Assist customers with placing orders, tracking shipments, and processing returns- Troubleshoot technical issues and escalate complex problems to the appropriate team- Maintain a positive and helpful attitude at all times- Keep accurate records of customer interactions and transactions- Meet or exceed customer satisfaction goals- Stay up-to-date on product knowledge and company policies
Requirements:- At least 4 years of experience in customer service or a related field- Strong communication skills, both written and verbal- Excellent negotiation and time management skills- Ability to work well under pressure and multitask effectively- High school diploma or equivalent required, college degree preferred- Proficiency in chat software and Microsoft Office applications- Willingness to work a flexible schedule, including evenings and weekends
Benefits:- Life insurance- Medical coverage- Profit sharing
Working Environment:At Ashland, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Chat Support Associate, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Equal Opportunity Statement:Ashland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 22, 2024.
If you meet the requirements and are interested in this exciting opportunity, please submit your application today. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
