Charity Customer Service Representative

Are you passionate about making a difference in the world We are seeking dedicated individuals to join our team as Charity Customer Service Representatives. In this role you will have the opportunity to engage with potential donors represent our charity in a positive light and play a vital role in fundraising efforts.

Responsibilities: 1. Donor Interaction: Engage with individuals to explain our charitys mission programs and impact. Answer questions and address concerns to encourage donations.
2. Fundraising Campaigns: Participate in fundraising campaigns and events to generate donations. This may involve facetoface interactions phone calls or online outreach.
3. Building Relationships: Develop and maintain positive relationships with donors providing updates on our charitys activities and expressing gratitude for their support.
4. Data Entry: Record donor information contributions and interactions accurately in our database. Ensure that donor records are uptodate.
5. Communication: Effectively communicate the goals and objectives of our charity emphasizing the positive impact of donations on the community or cause.
6. Problem Resolution: Address any issues or concerns raised by donors ensuring a positive and satisfactory resolution.
7. Team Collaboration: Work collaboratively with other team members to achieve fundraising targets and contribute to the overall success of the charity.
8. Adherence to Ethical Standards: Conduct all interactions with donors in an ethical and respectful manner following our charitys guidelines and standards.

Requirements Excellent communication and interpersonal skills.
Passion for our charitys cause and the ability to convey that passion to potential donors.
Strong organizational skills and attention to detail.
Ability to work effectively in a team and contribute to a positive work environment.
Patience and empathy in dealing with donor inquiries and concerns.
Skills GED or high school diploma Detail-oriented, with strong follow-up skills Excellent communication skills Professional attitude An outgoing, friendly personality, and a desire to meet new people