Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Job Description
The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of the Singapore Operations team, the Grab team looks at connecting Singapore customers to the vast array of merchants (from the familiar favorites to the up and coming stars) within our sunny island-home of Singapore, through our many delivery-partners.
Be part of the dynamic
Merchant Acquisition team
which is responsible for acquiring and growing Grab's huge and diverse merchant network to bring even more exciting brands, value and options to eaters in Singapore!
Get to know the role:
Oversee the entire process within merchant acquisition and onboarding.
The day-to-day activities:
Meet, pitch and lead negotiations with assigned/prospected merchant leads to acquire and onboard them unto Grab
To market and champion Grab's strong value proposition as the leader of choice for merchants
Deal with merchants from a diverse range of establishments
Build relationships/partnerships with merchants and manage their performance and contribution to building the Grab merchant network
Handle day-to-day merchant queries (commercial & operational) and ensure a smooth and efficient onboarding and post-onboarding process
Be accountable for merchant activity and engagement throughout the merchant's onboarding journey
Keep abreast of market and industry knowledge as well as competitor activity in order to contribute to strategies in meeting market changes and merchants' requirements
Develop and maintain a solid understanding of all products and services Grab offers
Work closely with the Account Management Team and other verticals (e.g. GrabPay, GrabAds, GrabRewards) to align and cross-sell, elevating the value Grab brings to merchants
Qualifications
Bachelor's Degree or higher education in business, economics or relevant fields
At least 3 years xperience in sales and/or business development with a successful track record
Excellent interpersonal and negotiation skills to build rapport and win over merchants
Excellent communication skills in both written and spoken English. Proficiency in Mandarin is an advantage
Good creativity, resourcefulness and problem-solving skills
Proficient in Microsoft Office (MS. Excel, MS. Word and MS. Powerpoint)
Good business acumen, comfortable with numbers and analysing sales data
A team player but also able to work independently
Self-driven, motivated and entrepreneurial; ability to own outcomes and make things happen
Upbeat and passionate about making an impact to the business and stakeholders.
Ability to be flexible and adapt quickly in a fast-paced environment
Retail or e-commerce industry background is an advantage.
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