Find out why Magnolia Hotel Denver, a Tribute Portfolio Hotel is a great place to work! We offer flexible schedules, competitive compensation and benefits, and a creative and innovative team environment! The Catering & Sales Assistant Manager will provide assistance to the sales team with administrative tasks, provide engaging customer service, and will consistently strive to maximize revenue and promote relationships through effective negotiation of services and prices in the Hotel's continuing effort to deliver outstanding guest service and financial profitability. They will target and win over business via outside sales calls, hosting site inspections, planner meetings, prospecting, emailing, networking, attending industry association events, etc. This position reports to the Director of Sales & Marketing.
Administrative Tasks: In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence; Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers; Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes; Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments. Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed; Create group resumes and communicate rooms only and catering group needs to all hotel departments. Maintain accurate records of client interactions, contracts, and event details. Assist in the development of marketing materials and promotional campaigns to attract clients. Participate in Sales Department meetings. Provide additional administrative assistance as directed. Any and all other work as required to complete the primary purpose of the position. Sales and Client Relations: Identify potential clients and develop relationships with social clients, event planners, and individuals seeking social catering services. Respond to inquiries and requests for proposals (RFPs) in a timely and professional manner. Conduct site tours and meetings with clients to showcase facilities and discuss event requirements. Negotiate contracts, pricing, and terms with clients to secure business. Meet & greet clients on event dates and supervise as needed. General knowledge of conference technology and audio-visual needs. Entertain prospective clients and give tours of event space, outlets, and guest rooms. Keep updated on current sales trends within the market and the competitive set. Represent the Hotel in trade shows, industry organizations, and community events. Attend all required meetings within the Hotel. Event Planning and Coordination: Collaborate with clients to plan and customize catering menus, beverage options, and event details. Coordinate with the hotel's culinary and banquet teams to ensure the successful execution of events. Create and disseminate hotel Banquet Event Orders and Resumes Oversee setup, service, and breakdown of catering events to ensure a seamless experience for clients and guests. Address any issues or concerns during events to ensure client satisfaction. Revenue Generation: Meet or exceed personal sales targets and revenue goals. Develop and implement sales strategies to drive business growth. Continuously monitor market trends and competitors to identify new opportunities. Customer Service: Provide exceptional customer service to clients throughout the event planning process. Handle client feedback and resolve any issues or concerns in a professional and timely manner. 1-3 years hotel or events experience preferred. Experience with Marriott is a plus. Connections in the local market is a plus. Proficient in Microsoft Office Suite Excellent written and verbal communication skills. Ability to thrive in a team environment. Flexible work schedule to include weekends and occasionally holidays Bonus Eligible Pay: $24- 25hr
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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