About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection; protecting both the bank and customer while providing shareholder value. In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks' success.
Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.
Essential Job Functions:
Review ATM, Debit and Credit Card transactions for potential fraud.
Verify transaction activity with client and take appropriate action.
When applicable, status card as appropriate, initiate the fraud claim and reissue process
Communicate dispute process and action taken to the client.
Document relevant information in Falcon, CardGuard, CE Desktop, DAG Communicate trends to management
Information share and recommend new processes as necessary.
Education Background: High school diploma or equivalent.
Essential Skills/Knowledge:
Knowledge of laws and regulations
Strong written and verbal skills
Knowledge of bank systems : Falcon, CardGuard, HOGAN, DAG, CE Desktop Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
Ability to identify fraudulent activity and patterns
Strong analytical skills
Ability to excel in a self-paced environment
Team building, interpersonal, and relationship building skills
Preferred Experience: One-year bankcard experience in a customer service environment Required Certification: None Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
