Call Center Representative

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.The Call Center Representative is the first point of contact for all prospective new customers and as such they are responsible for obtaining the information required to assess and document the caller's needs by utilizing a standardized set of questions on a provided script. In this role you will work directly with our product specialists to provide the highest quality assistance to each customer that contacts us, and also work with technical support and customer service teams to triage customers for additional support.You will play a key role in the company for many of our customers by being friendly, professional, and attentive to our customer's needs and ensuring they are connected with the person or team who can help them best.On an average day in this role, the you will:Be the first point of contact for our customersTake dozens of inbound calls per daySpeak with a wide variety of customers and business personnel across the contiguous U.S.Work off a call script to discover customer project needsDocument all customer project needs in our lead management systemWork across teams to direct customers to the correct departmentThis is a fully remote position. It is not a flex-time position - it is consistent dedicated work during scheduled hours.