Call Center Representative

Account Representative - Collections
DITCHEY GEIGER, LLC
Attorneys at Law
Monday through Friday (no weekends)
Middleburg Heights Location
We are looking for smart, dedicated, reliable, hard working individuals to join our staff of collection professionals. The ideal candidate will have confidence and the ability to move quickly and effectively through accounts. We are seeking employees that will enhance our team culture and be motivated to make a commitment to learning, growing, and contributing in a fast pace, competitive, yet cooperative environment. This is not your typical collection agency job. We offer a friendly, casual environment. We expect our employees to be respectful to others and to be fully engaged in making the most of each business day.
No experience in collections? No Problem. We will train motivated candidates with the desire to learn. Call Center and Customer Service experience welcome.
Your responsibilities will include:
- Gaining a working knowledge of the FDCPA
- Learning the various state laws that effect our business practices
- Managing an assigned queue of accounts
- Contacting parties by phone for the purpose of collecting on accounts
- Negotiating payment plans and settlements
- Updating demographic profiles and skip tracing
- Accurately and completely updating notes in our collection software program
- Identifying accounts that meet the criteria for recommending litigation
- Projecting monthly production outcomes
Compensation Schedule includes PTO and 401k:
$14 Hour + Commission on Net Fees
$15 Hour upon completion of satisfactory 90 day review
If interested, please feel free to contact the undersigned directly:
Annette Solomon

Work Location:
One location Work Remotely
No Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
401(k) Paid time off Schedule:
8 hour shift Day shift Evening shift Monday to Friday Supplemental pay types:
Commission pay Work Location: In person