Call Center Officer

Job Description:

Dillard's, a leading department store chain, is seeking a Call Center Officer to join our team in Chicago, Illinois. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to jumpstart their career in customer service.

Responsibilities:1. Handle incoming calls from customers with professionalism and empathy.2. Assist customers with inquiries, issues, and complaints, providing timely and effective resolutions.3. Utilize company databases and systems to accurately document customer interactions and maintain records.4. Collaborate with other departments to ensure seamless customer service delivery.5. Strive to exceed customer expectations and deliver a delightful experience on every call.

Requirements:1. Independent and resilient personality traits.2. Attention to detail and strong people management skills.3. Excellent verbal communication skills with a clear and professional phone manner.4. Ability to handle high-volume calls in a fast-paced environment.5. Proficiency in basic computer skills and familiarity with customer service software.6. High school diploma or equivalent.

Benefits:1. Life insurance.2. Free accommodation.3. Company transportation.

Working Environment:At Dillard's, we focus on exceeding customer expectations and delivering delight in every customer interaction. Our call center officers play a crucial role in maintaining our reputation for exceptional customer service.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement:Dillard's is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.