Call Center Manager

Job Description:

We are looking for a detail-oriented and experienced Call Center Manager to join our team at Dominion Resources in Los Angeles, California. As a Call Center Manager, you will be responsible for overseeing the daily operations of our call center, managing a team of customer service representatives, and ensuring high levels of customer satisfaction.

Responsibilities:- Develop and implement call center policies and procedures to ensure efficient operation- Monitor and analyze call center performance metrics to meet and exceed customer service goals- Recruit, train, and coach call center representatives- Handle escalated customer complaints and issues in a timely and professional manner- Conduct regular performance evaluations of call center staff and provide feedback for improvement- Collaborate with other departments to streamline processes and enhance overall customer experience- Stay updated on industry trends and best practices to optimize call center performance

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience as a Call Center Manager or similar position for at least 8 years- Excellent communication and problem-solving skills- Strong leadership and decision-making abilities- Ability to work independently and drive results- Proficiency in call center software and Microsoft Office Suite- Knowledge of call center operations and best practices

Personality Traits:- Independent- Driven

Soft Skills:- Communication- Problem-solving

Benefits:- Gym membership- Free accommodation- Vision insurance

Working Environment:- Build strong relationships with colleagues, clients, and partners

Deadline to apply: ********

Equal Opportunity Statement:Dominion Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.