Call Center Manager

Job Description:

CDW is seeking a part-time Call Center Manager to join our team in Fort Worth, Texas. As a Mid-to-Senior Level professional with at least 7 years of experience in call center management, you will be responsible for overseeing all aspects of our call center operations.

Responsibilities:- Manage and coach a team of call center representatives to ensure they are achieving performance targets and delivering exceptional customer service- Develop and implement strategies to improve call center efficiency and effectiveness- Monitor call center metrics and performance indicators to identify areas for improvement- Handle escalated customer calls and complaints in a professional and timely manner- Collaborate with other departments to ensure seamless coordination and communication within the organization- Conduct regular performance evaluations and provide feedback and coaching to team members- Stay up-to-date on industry trends and best practices in call center management

Requirements:- Bachelor's degree in Business Administration or related field- Proven track record of success in call center management- Strong leadership and communication skills- Ability to motivate and inspire a team to achieve results- Driven and hardworking attitude- Excellent presentation and negotiation skills- Experience with call center software and technology

Benefits:- Paid sick leave- Free food- Vision insurance

Working Environment:At CDW, we believe in pursuing excellence in every endeavor and setting a high standard for achievement. As a Call Center Manager, you will be expected to embody these values and lead your team to success.

Equal Opportunity Statement:CDW is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.