Job Description:
Baxter International is currently seeking a dedicated and experienced Call Center Associate to join our team in Dallas, Texas. This is a full-time remote position at the Associate level, with a requirement of at least 4 years of experience in a similar role.
Responsibilities:- Handle a high volume of inbound and outbound calls from customers regarding product inquiries, order processing, and complaints resolution- Provide exceptional customer service by actively listening to customer concerns and providing accurate information and solutions- Utilize CRM systems to log all customer interactions and maintain detailed records of issues and resolutions- Collaborate with other team members to ensure seamless communication and consistent service delivery- Stay up-to-date on product knowledge and company policies to effectively address customer inquiries- Participate in ongoing training and professional development to enhance job performance and skills
Requirements:- Proven experience in a call center environment, with a minimum of 4 years of experience- Excellent verbal and written communication skills- Strong problem-solving abilities and attention to detail- Ability to work independently and multitask in a fast-paced environment- Resourcefulness and adaptability to handle a variety of customer issues- Creativity and leadership skills are a plus- Bachelor's degree in a related field is preferred
Benefits:- Competitive salary and benefits package- Joining bonus for successful candidates- Disability insurance for peace of mind- Paid overtime for those extra hours worked- Opportunities for advancement within the company
Working Environment:At Baxter International, we pride ourselves on providing a flexible and dynamic work environment that adapts to change with speed and efficiency. Our team is committed to fostering a culture of innovation and collaboration, where every voice is heard and valued.
Deadline to Apply:Please submit your application by May 17, 2024, to be considered for this exciting opportunity.
Equal Opportunity Statement:Baxter International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
