We are seeking a dedicated Bureau Specialist to join our team. This role will play a crucial part in managing our relationships with Workers Compensation Insurance Rating Bureaus, such as the Workers Compensation Insurance Rating Bureau of California (WCIRB) and the National Council on Compensation Insurance (NCCI). The successful candidate will handle bureau correspondence, address policy issues, and provide exceptional customer service to both internal and external stakeholders.
Essential Duties and Responsibilities:
1. Collaborate with cross-functional teams to address bureau-related inquiries and ensure compliance with regulatory requirements.
2. Respond promptly to bureau requests and handle escalated issues with professionalism and expertise.
3. Process complex policy transactions, including endorsements, cancellations, reinstatements, and non-renewals.
4. Research and resolve complex inquiries from customers and internal teams regarding bureau criticisms and work items.
5. Work independently to meet deadlines and service level agreements, prioritizing tasks effectively.
6. Demonstrate strong problem-solving skills, with the ability to analyze situations and make informed recommendations.
7. Maintain proficiency in using personal computers and Microsoft Office applications.
Qualifications:
1. Associates Degree or higher education.
2. A minimum of 6 years of experience in the Workers Compensation industry, with a focus on underwriting and underwriting support.
3. A solid understanding of NCCI and/or Independent Bureau State(s) operations.
4. Excellent communication skills, both written and verbal, to effectively interact with team members, customers, and stakeholders.
5. Strong problem-solving abilities, with the capacity to handle a variety of tasks in a dynamic environment.
6. Proficiency in using personal computers and Microsoft Office software, including Word, Outlook, and Excel.
Compensation:
- Competitive hourly rate ranging from $19.00 to $27.00 per hour.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
Work Environment:
- This role is remote and open to candidates currently located in the United States.
- A suitable, private, and quiet workspace is required.
- Schedules are flexible to accommodate the needs of the position and the organization.
- Travel to off-site locations may be required for meetings.
At our company, we pride ourselves on our core values of Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These values guide how we serve our clients and how we support each other. We offer a positive, challenging work environment that fosters career growth and innovation.
If you're goal-oriented and eager to contribute your skills and ideas, we invite you to apply. Join us as we continue to grow and make a difference in the workers compensation insurance industry.
Please note: This role is not open to candidates requiring sponsorship at this time.
Apply Now:
To apply for this position, please submit your application through the provided link. We look forward to reviewing your qualifications and welcoming you to our team.
Employment Type: Full-Time
Salary: $ 19.00 27.00 Per Hour
