Lucid is growing our brand. A post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us! The LucidBrand Ambassadoris the first point of engagement guests will have at the Lucid studio.The role:Welcome guests, resolve general inquiries, and schedule test drivesQuality lead capture in CRM (Salesforce) inputs for customer interactions and outreachCustomer Assessment: Ask questions to understand budget, preferences, timelineListen to customer needs to recommend suitable vehicles and collects required customer informationRefer high-potential leads to Sales SpecialistsEnsure all guests are directed to the most appropriate point of contactDevelop deep knowledge of Lucid brand, vehicles, and servicesStimulate customer consideration, explaining features, specifications, pricing of all modelsProvide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle statusFacilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requestsSupport Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)Ensure test drive and showcase vehicle readiness (cleaning, charging)Assist with daily operations as neededYou bring:Exceptional people skills, communication is key!Ability to deliver an outstanding customer journey for guests entering the StudioExperience in customer facing industry (food service, retail, hospitality etc)Patience and professionalismComfortable operating in ambiguous retail environmentPassion for EV industry and building the Lucid brandMinimum requirements:Flexible availability including extended holiday mall hours, holidays and weekends18 years old minimumHigh School diploma/GED requiredPrior experience with CRM tool such as Salesforce highly preferredAuthorized to work in the USA (visas sponsorship not available)Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centersValid driver’s license with no suspensions within the past yearAbility to obtain appropriate state licensing, where applicable
