We are seeking a Billing Specialist Temp to step in and help our team for a 12 week assignment. Primary responsibility is to enter, retrieve, and process carrier invoices as quickly as possible, thereby initiating the carrier payable and customer receivable processes. Also monitors the importing of invoices to the billing system.
Duties and responsibilities: Reviews carrier invoice information before entry into the billing systems in BlueShip and TMS. Communicates with carriers and customers via phone or e-mail to resolve invoice related issues. Example: correcting reference numbers or image types. Monitors completion of additional bills to be imported though communication to Sales teams. Monitors and clears assigned work queues. Assists in the completion, accuracy, and distribution of invoices company wide. Provides support, feedback, and guidance to Audit and Credit & Billing teams as it pertains to the importing process. Ensures invoices are billed accurately in a timely manner by proactively determining and resolving delays. Investigates potential import errors. Communicates import errors to IT and/or Credit & Billing Creates SOPs to outline processes within the department. Qualifications: Minimum high school diploma required. Some college preferred. At least 2+ years of previous billing and/or customer service experience required. Logistics industry experience preferred. Must have excellent communication skills, written and verbal. Must have the ability to read, analyze, and interpret documents, technical procedures, or company memos. Follows policies and procedures; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Ability to calculate figures and amounts such as proportions, percentages, area, volume and density. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Understand and recognize consistent trends. Proficient in internet software, and Microsoft Word, Outlook, and strong Excel ability.
