1. Experience in HSPD-12 Program
2. Experience using HSPD-12 Equipment
3. Familiarity with fingerprinting
4. Experience working in a Customer Serviceenvironment"
PreferredSkills: "*Ability to work in a Team setting
*Ability to work independently
*Communication skills
*MS Office"
Day-to-day Responsibilities: "1. Assist CMS with all aspects of credentialing for the clientpopulation
2. Be the front line of client credential processingworking the Badging Front Office providing a full range of customer processing.This processing includes but is not limited to: customer correspondence throughemail, phone, and in-person, credential processing from sponsorship,fingerprinting, enrollment, printing, and issuance, as well as escortingcustomers to and from the Badging Office.
3. Support/manage and fingerprint, enroll, print, andissue PIV credentials to individuals based on the schedule established by theDivision of Credentialing Operation (DCO). See Section VII. Hours of Operation,listed below.
4. Enter all sponsorship demographic data at theenrollment workstation when the customer appears for their appointment andprior to enrollment in HHS Identity Management System (IDMS)/Smart CardManagement System (SCMS) as applicable.
5. Request, process, create FedEx package, and mailfingerprint hard cards using the client mailing system as well as receive andscan returned fingerprint hard cards within the B.E.S.T enrollment software asapplicable.
6. Fingerprint customers (i.e. potential clientpopulation) for credentialing and background investigation processing utilizingthe B.E.S.T enrollment software station and with ink on hard cards.
7. Participate as required in DCO's New EmployeeOrientation (NEO) presentation (The contractor will not be presenting but willbe assisting DCO presenters with presentation logistics).
8. Scan and upload all documents presented and/orfaxed by customers or given by DCO into the appropriate client system andnotify the appropriate processor of receipt.
9. Conduct identity proofing of the customer, inperson, during the enrollment stage within the identity-proofing section of theB.E.S.T. software and when issuing the PIV credential. This shall include at aminimum: a) Visually inspect and validate identity sourcedocuments, and use the document authentication mechanism for validationpurposes where applicable. The customer must present two (2) identity sourcedocuments approved for Federal employment using the I-9 form of acceptable documents.
a) Compare the picture on the source document with the
customerto confirm that the customer is the holder of
theidentity source documents.
b) Ensure the customer's identity source documents
containtheir full legal name on all documents and the
issuingcredential.
c) Ensure Foreign Nationals present documents that
provide Federal work authorization and that the expirationdate matches the issuing credential."
Education: "Bachelor's degree or equivalent
Equivalents: H.S. Diploma + 4 years additionalrelevant IT experience or Associate Degree + 1 years additional relevant ITexperience"
