Job Duties of the Service Writer/AdvisorSeeking a qualified Service Writer/Advisor who wants to be part of an energetic team at a family and community service-oriented company. Ideal candidate will have experience scheduling service work and presenting additional recommended services to guests, along with knowledge of repairs and recommended maintenance. The Service Advisor is responsible for Service Department sales and gross profit, and for proper handling of service guests and should be able to provide proof of excellent customer satisfaction along with production history. Ford, Chevrolet, Chrysler, Jeep, Dodge, Ram experience is preferred. High performance is appreciated and rewarded as a service writer/advisor.Essential Functions:Interface with guests and service technicians to identify and sell vehicle repairs and maintenance.Determine need for repairs and maintenance by vehicle inspection, questioning guest, and by researching service history and computer information.Verify that work is properly diagnosed and performed.Input and maintain vehicle and customer information in computer system.Communicate with guests in a professional and timely manner with updates of vehicle repair status and costs.Ability to perform multiple tasks concurrently in an efficient and organized manner.Work calmly and efficiently under pressure, and with persons who can be frustrated.Use telephone, Email and other means to communicate with customers and vendors.Schedule appointments.Maintain professional appearance of work area.Other tasks as assigned.Qualifications:High School Diploma or equivalent.At least two years of Service writing experience preferred.Thorough knowledge of automotive repair and maintenance.Valid driver's license and ability to maintain an acceptable, safe driving record.Ability to work productively in a team environment.Benefits:Excellent working hoursClosed on Sundays and major holidaysHealth insuranceDental insuranceVision insuranceLife insurancePaid time offEmployee discountReferral programDay range:Monday to FridaySaturdays as neededShift:* Day shiftOur family has been in the automotive business for over 60 years. We are driven to grow and establish strong roots in every community we serve. It's what our family legacy is built on, and why our values remain centered around family and culture.As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.Melloy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
