Automotive & Rv Service Writer / Advisor

Job Description

Job Description

We are currently seeking an Automotive Service Advisor to join our team in Tumwater WA.
The Carstars is a local family-owned and operated used Auto & new RV Dealership that has been serving the Olympia / Tumwater community since 2017!
We believe what makes us successful is THE PEOPLE!
Taking care of our employees is a top priority because we believe customer satisfaction goes hand in hand with employee satisfaction.
Automotive Service Advisor Requirements:
• 1 year minimum Service Advisor experience -dealership &/or RV background a plus!
• Trainable, positive attitude and desire to succeed
• Outgoing personality with expertise at developing solid customer service relationships
• Superior communication and customer service skills
• Proficient with digital communication tools
• Ability to work in a team environment
• Time management, organizational skills, and the ability to multi-task are required
• Self-motivated and goal oriented
• Maintaining a positive, can-do attitude
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.

Automotive Service Advisor Responsibilities:
• Focused on delivering an exceptional customer experience
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Maintains a professional appearance.

Company Description We are a family owned automotive / rv sales & repair business with multiple locations & growing!

Company Description

We are a family owned automotive / rv sales & repair business with multiple locations & growing!
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