Target Pay Rate: 20-23/hr **salary will be commensurate with experience
Job Responsibilities: Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. This role will work closely with other teams to seamlessly deliver lab support services. Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables. Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors. Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits. Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary. Regularly engage with the customer and staff to ensure quality and compliance within the laboratory. Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab. Provide updates and timely communication to lab users on service work requests. Provide a general induction/orientation for new members of customer staff and visitors. Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service. Required to cross-train and provide back-up to other lab support areas. Complete relevant paperwork according to principles of Good Documentation Practice. Subject Matter Expert (SME) on various support needs across different buildings/floors/locations. Actively participate on committee(s) supporting LSCs across and the customer sites with a focus on providing guidance through presentation and document creation. Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions. Assist with freezer, refrigerator, and cold room clean outs Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time Critical Skills: Demonstrates appropriate use of office equipment/software after training Self-motivated and ability to work under pressure to balance conflicting deadlines Good interpersonal, written, and verbal communication skills Ability to follow oral and written directions. Technical problem-solving skills and attention to details. Excellent customer service skills complemented by an ability to listen to and interpret client requests. Initiative driven with proactive skill set to improve processes. Ability to read and interpret chemical labeling and hazardous signage. Able to complete relevant paperwork according to principles of Good Documentation Practice. Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel Basic Qualifications: Associates degree with 1+years' experience in a customer facing role within a scientific environment OR High School Diploma with 2+ years experience in a customer facing role within a scientific environment Preferred Qualifications: Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment. Strong understanding of GLP/GxP and/or experience working in a compliance driven environment. Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles Sufficient knowledge to independently carry out duties of chemical and safe handling practices. Intermediate knowledge of Occupational Health and Safety
