Position Summary – A Day in the Life Donatos Associates in the Associate Open/Close role will open and/or close the restaurant a minimum of three shifts per week. Opening Associates will ensure the closing routine is properly completed and perform additional closing tasks if missed along with the opening routine duties. Once the store is open, the Opening Associate will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. Closing Associates will start their shift performing those same Restaurant Associate duties, then close the restaurant by completing all duties in the closing routine.
Job duties and responsibilities Effectively opens and / or closes the restaurant location. Must have year-round Open or Close shift availability, with a minimum of 3 Open and/or Close shifts scheduled per week. o Open Shift – 10 am to 4 pm (specific needs between 10 am and 4 pm may vary) o Close Shift – 4 pm to restaurant close (close time will vary by restaurant) Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed. Completes food preparation, stocking, and pre-topping pizzas (ready for revenue). Accurately enters food orders into the register, gives direction to the guests, and creates a fun and friendly atmosphere. Is hospitality-driven and follows up with customers to ensure satisfaction. Performs job duties on the front counter, drive-thru window, curbside pickup, and food preparation stations (dough, make, sauce and cheese, etc) as required Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window. Ensures the shift is ready for revenue by completing food prep, stocking, and pre-topping pizzas. Sets the next shift up for success by completing food prep, stocking prep tables, and freezer pulls. Services the customer using the cash register to accurately take orders, handle cash, give correct change, and balance register before and after the shift with the Manager on Duty. Folds pizza boxes. Effectively communicates with customers, co-workers, and managers in person or over the telephone. Takes customer orders over the phone. Completes the meal by offering suggestive sell items to the customers. Offers to refill drinks, provides plates and napkins as needed, and answers customer questions. Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness. Follows detailed food recipes while completing customers' subs, pizzas, and salads. Minimum requirements Education
No requirements Work Experience Customer Service experience is helpful but not required Physical Requirements Must be able to perform the essential functions of this position safely while meeting productivity standards Able to stand and/or walk the entire shift Able to lift to 50 pounds occasionally Occasional bending and twisting Acknowledgment Signature
Associate Name Associate Signature Date
FRANCHISE PARTNER DISCLAIMER
These materials are being provided to Franchise Partners by DONATOS Pizzeria, LLC ("DONATOS®") for convenience, and for illustrative purposes only. DONATOS does not require the use of these materials, nor does DONATOS recommend or advise adopting or implementing any of the policies set forth herein. DONATOS does not provide legal advice and does not warrant that the contents of these materials comply with applicable laws. Franchise Partners should seek the professional advice of an attorney before adopting any handbook, policy or procedure relating to your associates. Franchise Partners are always free to adopt their own administrative and employment practices, provided they do not interfere with their obligations under the franchise agreement or set forth in the DONATOS Operations Manual.
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.
