Job Description
Job Description
TruConnect is looking for a motivated full-time
Associate.
We are seeking talented sales professionals who are passionate about making money and advancing their careers.
You will help customers select and purchase a wide variety of wireless communication devices and accessories. This is a great opportunity to join a growing company where your career goals can be established, achieved, and celebrated.
Job Duties:
Perform face-to-face quality sales at various field locations, and the retail store
Understand and be compliant with government programs, such as California Lifeline and Affordable Connectivity Program (ACP)
Generate sales by offering wireless prepaid products, upgraded handset offers, data top-up, and special promotional offers.
Provide professional and friendly customer service to existing customers and assist in troubleshooting handset issues or answering general questions
Process top-up payments, devices, and accessory purchases
Follow proper cash handling procedures and accurate cash reporting
Available to work flexible hours including evenings, weekends, and holidays
Help maintain presentable field set-ups by displaying all products
Assist in keeping track of physical inventory and providing daily reports of sales activity
Achieve and exceed monthly individual sales goals
Complete special projects and perform other duties as assigned by manager
Handle and resolve customer service issues
Other duties as assigned
MUST BE AVAILABLE TO WORK WEEKENDS
Required Qualifications:
Education Level: High School Diploma, GED
1 - 2 years of face-to-face customer service
Basic computer knowledge and basic knowledge of using a tablet
Dependable transportation
Excellent communication skills (verbal and written)
Preferred Qualifications:
1 - 2 years' sales experience
Fully Bilingual (Spanish/English)
Telecommunications background
Works well under pressure within a competitive team environment
Retail, sales or other customer service-related experiences
Physical Job Demands:
Primarily work outdoor/field locations
Ability to stand/sit for long periods of time
Ability to travel to field locations assigned.
Ability to set-up and transport field sales materials:
table/tent/posters/inventory/etc.
Work outdoors for special events
Must be able to type on a computer keyboard or tablet
Must be able to lift/move 30 pounds
Must be able to drive a vehicle
Must be able to stand for long periods
Benefits:
401(k)
401(k) matching
Medical insurance, including PPO & HSA
Dental insurance
Vision insurance
Flexible Spending Account(s)
Free Life & Long-Term Disability Insurance
Free Identity Theft Protection & Travel Assistance
Access to corporate discount program
Flexible schedule
Paid time off (sick, bereavement, and Flex PTO)
Parental leave
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