Assistant Case Manager III - Internal Medicine - Full-time Location Anchorage, AK (University Area area) : The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.
Our vision: Alaska Native people are the healthiest people in the world.
Benefits include:
Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays. More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D. 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule. 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available. Onsite Child Care is available in a brand new education facility. Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures! Tuition reductions for employees and their eligible dependents at the Alaska Pacific University. or contact Recruitment directly at .
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Summary:
Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.
Responsibilities:
All levels
Work under the direction of department leadership.
Patient Care Coordination · Ensures all charts and medical records are available for scheduled appointments or as requested. · Coordinates patient referrals, and ensures appropriate follow-up after provider sees patient. · Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements. · Assists nursing staff with admissions, lab/radiology order entry, and electronic forms. · Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department. · Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up. · Creates new records for patients in electronic health record.
Insurance Verification
· Confirms patient insurance eligibility.
· Updates insurance changes or any changes affecting third party billing in electronic health record.
Clerical Duties · Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages. · Assists in maintaining a variety of files, logs and registers. · May maintain fax log for department. · Obtains medical reports or health information from other facilities or providers. · Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed. · Performs routine referrals in conjunction with medical providers; schedules diagnostic studies, clinic appointments. Confirms complex travel and/or living arrangements for patients. · Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit. · Schedules same day appointments and ensures all information pertaining to visit is available. Is able to schedule all tests needed prior to appointment using department guidelines and goals. · May assist the department leadership in developing and maintaining Cerner and field schedules. · May order office supplies. · Adheres to organization and department attendance guidelines.
Assistant Case Manager III · Acts as training resource, mentor and professional role model for ACM team. · Work with department leadership to provide input on process improvement opportunities and support implementing change process. · May assist department leadership in performing audits as needed. · May Act as a backup for timekeeper. · May serve as a lead for ACM Team.
All levels perform other duties as assigned.
Other information:
KNOWLEDGE and SKILLS All levels
· Knowledge of customer service concepts and practice. · Knowledge of multi-line telephone systems operation. · Knowledge of privacy laws and regulations. · Knowledge of basic medical terminology and clinic systems. · Skill in oral and written communication. · Skill in operating a personal computer utilizing a variety of software applications. · Skill in operating office equipment such as copiers and fax machines. · Skill in maintaining and updating clinical schedules. · Skill in establishing and maintaining cooperative working relationships with others. · Skill in managing multiple priorities and tasks.
Assistant Case Manager II & III
· Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and organizations. · Skill in managing multiple priorities and tasks concurrently and meeting deadlines. · Skill in supervisory communication and management.
MINIMUM EDUCATION QUALIFICATION A high school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION Non-Supervisory - A Minimum of 4 years of case management experience. An equivalent combination of relevant education and/or training may be substituted for experience.
