Description The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon's face and voice to its clients and their guests when they come to campus.
A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.
Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!
Location: Bellevue, Redmond & Kirkland
Schedule:Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)
Wage:Starting Wage: $25.24 per hour | Full Wage Range: $25.24 - $30.04 per hour
Application Deadline: Thursday 5/16 at 4pm What we can offer: Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 17 Accrued Paid Time Off Days AnnuallyAdditional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion LeaveRetirement 401(K) with a company matchCompany-Provided Orca Pass – Unlimited useEmployment Assistance Program (EAP) via Spring HealthMental Wellness Program including six free therapy sessions per yearOpportunity for career development with our NWC Mentorship Match programPhysical Wellness Reimbursement Program - $25/monthStudent Loan Contribution Program - $50/monthPet Insurance Discount ProgramCheck out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/ Key responsibilities Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in personAct as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalationsWill be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locationsPartner with Receptionist on multi-person desks Manage inventory at desks and communicate needs to Lead Receptionist.Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locationsFollow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all timesSupport Banana Stand and Special Events as neededRequirements Experience operating a front desk environmentPositive, upbeat attitude and Excellent in-person customer service skillsMust be reliable and punctual with excellent organizational skillsMust have demonstrated ability to juggle multiple prioritiesAbility to maintain composure and good judgment in fast-paced, high-stress environments.Attention to detail and accuracyMust be able to potentially lift or carry items up to 50 pounds Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required The position requires standing and mobility around the campus for long periods of time up to the entire length of the shiftAbility to work independently and out of line of sight from other team members for all or part of shiftAbility to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional eveningThis is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fitHigh School Diploma About Northwest Center Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status. IND123
