We are searching for a confident Administrative support associate to join our exceptional team at Appalachian State University in Boone, NC.
Growing your career as a Full Time Administrative support associate is a terrific opportunity to develop useful skills.
If you are strong in project management, creativity and have the right experience for the job, then apply for the position of Administrative support associate at Appalachian State University today!
Classification Title: Administrative Support Associate-Acad Dept as Supp Role to Lead Position Location
Boone, NC Job Category: 6 Position Number: 094531 Department: Transfer Admissions & Engagement - 240400 Description ofUniversity
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to leadpurposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. Thetransformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and createknowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in theUniversity of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than150 undergraduate and graduate majors. Minimum Qualifications
Graduation from high school; oran equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this classand is not intended to reflect essential functions per ADA . Examples of competencies are typical of the majorityof positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accreditedinstitutions. License/Certification Required
N/A Essential JobFunctions
The Administrative Support Associate serves as the administrative support for TransferAdmissions & Engagement. As the first point of contact (visit, email, phone), ensure the highest quality of customer serviceto students, staff, faculty, parents, and administrators. Maintain thorough knowledge of Transfer Admissions & Engagement policiesand procedures. Maintain excellent verbal and written communication skills. Manage general office duties such asreceptionist duties, preparation of documents and email, compiling records, organizing and maintaining files, mail distribution, greetingvisitors, and answering calls and emails. Perform duties using a variety of technology platforms, including Google suites, MicrosoftOffice, Banner, Slate CRM , DegreeWorks, and others. Knowledge, Skills, & Abilities Required forthis Position Thorough knowledge of standard and professional office practices and procedures. Strong interpersonalcommunication and organizational skills. Ability to handle multiple tasks with frequent interruptions. Detailoriented. Proficient computer capabilities and the ability to quickly learn other software products. Transfer Admissions &Engagement is a high contact/high volume department with a strong emphasis on customer service. PreferredQualifications Desired skills and abilities: outgoing; must enjoy working with people; collaborative; patient; flexible; andthe ability to multitask on a consistent basis. Preferred experience with Microsoft Office Suite, Google Suite, and CustomerRelationship Management systems. Type of Position: Permanent Full-Time Staff/Non-Faculty: Staff/Non-Faculty Appointment Type: 1.0 WorkSchedule/Hours
Monday - Friday, 8:00am - 5:00pm, with evening and/or weekend meetings scheduled periodically atvarious locations or online. Number of Hours Per Week: 40 Number of Months PerYear: 12 Mandatory Staff: No Physical Demands of Position
Typical physical demands of a professional position within a university office area., including the ability to lift 25 lbs, withor without reasonable accommodation. Overall Competency Level
Journey Salary GradeEquivalency
GN04 Anticipated Hiring Range
$31,200 - $34,368 RequiredFunctional Competencies to Successfully Perform Job Duties. Communication-Verbal: Responds to generalquestions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies,manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients toprovide or obtain information. Schedules and coordinates appointments, meetings and events. Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operationalprocedures independently from general instructions or brief summaries. May design and modify recruiting materials forprograms. Information/Records Administration: Records, compiles and summarizes data using established format.Compiles and organizes information from different sources to develop reports and data. Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses programknowledge to interface with other offices and organizations. Provides assistance to students with class registration, course permits, courseadds/drops and assigns program advisors. Applies knowledge of University textbook policies in relation to faculty textbook orderrequirements. Applies knowledge of University policies to process university forms, process banner payroll and performe-verifications. Problem Solving: Assesses and may resolve unprecedented problems that require research and reviewof policy and procedures. Applies judgment for problem resolutions based on delegated authority fromsupervisor. Posting Date: 03/21/2023 Closing Date
04/17/2023 Competency Level Statement
Management will only consider applicants who meet the required competencies. Special Instructions to Applicants
For a complete application, please apply and submit all below-requireddocuments electronically through Appalachian State University's Job Board: Cover Letter Resume List of threeprofessional references with contact information Search Chair Name
Andrea Winkler SearchChair Email View email address on jobs.institutedata.com Disability AccommodationInformation
Individuals with disabilities may request accommodations in the application process by contactingMaranda Maxey, Director & ADA /504 Coordinator, at View phone number on jobs.institutedata.com or View email address on jobs.institutedata.com . Applicant Pool Preference
External (Post onthe Web) Clery Act
Clery Act Compliance
Division of Institutional Integrity
PO Box32126
Boone, NC 28608
View phone number on jobs.institutedata.com View email address on jobs.institutedata.com Diversity andInclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusiveexcellence both locally and globally.
We understand that the successful implementation of diversity, equity, and inclusive excellenceis the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campuscommunity supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community aswe work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and anequitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, andcreativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, andequity-minded practice at all levels of the university community. Background Check Statement
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminalbackground report. Eligibility for Employment
Proper documentation of identity and eligibilityfor employment will be required before the hiring process can be completed. Quick Link Posting Number
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Benefits of working as a Administrative support associate in Boone, NC:
? Learning opportunities
? Company offers career progression opportunities
? Competitive salary
