Job summary
Performs all basic administrative functions and provides administrative support for the General Manager.Responsible for ensuring an efficient operation in accordance with Aimbridge Hospitality standards.
Job seniority: entry level
Responsibilities
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.• Be familiar with all Aimbridge Hospitality policies and house rules.• Complete all of the Executive office's general clerical needs efficiently and effectively.• Address and resolve all customer problems in an efficient and effective manner.• Maintain a strong working knowledge of all hotel operations.• Approve all VIP reservation requests and ensure requests are completed in detail; Issue suites accordingly and in conjunction with the Front Office.• Organize and prepare all managerial meetings.
Requirements
• College course work in related field helpful.• Experience in a hotel or a related field preferred.• High School diploma or equivalent required.• Ability to type 55 wpm• Proficient with Microsoft operating systems OnQ and Sales Pro Enterprise• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must work well in stressful high-pressure situations.• Must maintain composure and objectivity under pressure.• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.• Must be able to work with and understand financial information and data and basic arithmetic functions.
Key Skills Needed
• College course work in related field• Experience in a hotel or a related field• High School diploma or equivalent• Ability to type 55 wpm• Proficient with Microsoft operating systems OnQ and Sales Pro Enterprise• Effective communication skills• Problem-solving skills• Ability to handle high-pressure situations• Ability to work with financial information and data• Strong organizational skills
Benefits
• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan
