Job Description:
Unum Group is seeking a highly motivated and detail-oriented Account Support Specialist to join our remote team in Los Angeles, California. As an Associate Level Account Support Specialist, you will play a crucial role in providing exceptional support to our clients and ensuring their needs are met in a timely and professional manner. This part-time position offers the flexibility to work remotely, allowing you to balance work and personal commitments effectively.
Responsibilities:- Serve as the primary point of contact for assigned client accounts, handling inquiries and resolving issues in a prompt and efficient manner- Collaborate with clients to understand their needs and provide tailored solutions to meet their unique requirements- Maintain accurate records of client interactions and transactions, ensuring all information is up to date and easily accessible- Assist the Account Management team in developing and implementing strategies to enhance client satisfaction and retention- Coordinate with internal departments to address client needs and ensure seamless communication and collaboration- Stay up to date on industry trends and best practices, providing valuable insights to clients and internal stakeholders- Support the Account Management team in preparing reports, presentations, and other documentation as needed
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field preferred- 4+ years of experience in a customer-facing role, preferably in account management or customer support- Proven track record of delivering exceptional customer service and building strong relationships with clients- Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner- Proficiency in Microsoft Office Suite and CRM software- Driven and resourceful attitude, with a passion for helping others and finding creative solutions to problems- Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines consistently- Experience in people management or team leadership is a plus
Benefits:- Paid overtime- Employee discounts- Medical coverage
Working Environment:At Unum Group, we are committed to fostering a culture of diversity and inclusivity, where every voice is heard and valued. As an Account Support Specialist, you will have the opportunity to contribute to this inclusive environment and help create a sense of belonging for all team members.
Equal Opportunity Statement:Unum Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
