Account Support Representative - Remote Work

Job Description:

CMS Energy is seeking a self-motivated and resourceful Account Support Representative to join our team on a part-time basis. This is a remote work position based in Los Angeles, California. As an Associate Level Account Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.- Assist customers with product information, account inquiries, and issue resolution.- Process customer orders, returns, and exchanges accurately and efficiently.- Collaborate with internal teams to address customer needs and concerns.- Maintain accurate and detailed records of customer interactions and transactions.- Identify opportunities to improve customer satisfaction and retention.

Requirements:- Minimum of 4 years of experience in customer service or a related field.- Excellent communication skills, both written and verbal.- Strong problem-solving skills and attention to detail.- Ability to work independently and prioritize tasks effectively.- Resourceful and able to adapt to changes in a fast-paced environment.- Energetic and positive attitude towards customer interactions.- Proficient in using Microsoft Office and customer relationship management software.

Personality Traits:- Resourceful- Energetic

Soft Skills:- Problem-solving- Attention to detail

Benefits:- Free food- Company transportation- Employee discounts

Working Environment:At CMS Energy, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Equal Opportunity Statement:CMS Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Deadline to apply: ********

Join our team and make a difference by providing exceptional support to our valued customers at CMS Energy!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.