Account Support Officer - Remote Work

Job Description:

We are seeking a motivated and confident Account Support Officer to join our team at eBay in Washington, D.C., US. This is a full-time remote work position at the Associate Level, with a requirement of 3 years of experience in a similar role.

Responsibilities:1. Provide support to the Account Management team by assisting with account maintenance, customer inquiries, and order processing.2. Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty.3. Analyze data and trends to identify opportunities for growth and improvement within accounts.4. Collaborate with internal teams to resolve any customer issues or escalations in a timely manner.5. Assist in the development and implementation of strategies to achieve account goals and targets.6. Prepare reports and presentations for internal and external stakeholders as needed.7. Stay up to date on industry trends and best practices to continuously improve account support services.

Requirements:1. Bachelor's degree in Business Administration or related field.2. 3 years of experience in account support or customer service roles.3. Strong communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office and CRM software.6. Strong analytical skills and attention to detail.

Personality Traits:1. Motivated: Demonstrates a strong drive to succeed and exceed expectations.2. Confident: Projects self-assurance in dealing with clients and colleagues.

Soft Skills:1. Cooperation: Works well with others in a team environment.2. Analysis: Demonstrates strong critical thinking and problem-solving skills.

Benefits:1. Life insurance coverage.2. Free accommodation for remote work.3. Paid overtime for additional hours worked.

Working Environment:We encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning.

Equal Opportunity Statement:eBay is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.