Job Title: Account Resolution Specialist I (level II and Sr. possible depending upon experience)
Department : Member Account Resolution
Hours: Shift rotates as follows:
One week is 10:00 a.m. to 7:00 p.m. for four days; one four-hour day; and 8:00 a.m. to 12:00 noon on Saturday The next week is Monday through Friday, 12:00 noon to 9:00 p.m. Your impact: As an Account Resolution Specialist I, you'll have the opportunity to use your persuasive personality to make an amiable impression on the members from whom you're attempting to collect early stage past due funds. You'll also have the opportunity to use your achievement talent to meet production standards and your detail orientation to ensure that member accounts are correctly handled and notated.
The contributions you can anticipate making: Achieving production standards (measured through handle time, wrap time, calls per hour, commitments, idle time, quality audits, and promises kept/broken) to minimize the loss that Coastal encounters through delinquencies.
Working independently and prioritizing work to accurately complete assignments in support of the Collections Team goals.
Maintaining accurate collection history logs on all communication with our members, reviewing assignments, and ensuring member accounts are properly handled and notated.
Staying up to date on Coastal's procedures and policies and participating in continuing education programs.
Protecting Coastal and our members by ensuring confidentiality, safety, and security of all information.
To be successful in this role, you will be: Someone who enjoys the challenge of building rapport in sensitive situations.
A person who derives satisfaction from taking a situation and seeing it through to resolution.
An individual who's comfortable handling confidential information and enjoys working with details.
Someone who thrives on achieving and exceeding goals.
Interested? Here's what we need to see on your resume: Experience:
One year of consumer loan collections or call center experience.
Experience in a role requiring application of the Fair Debt Collections Practices Act.
Experience with debt collections systems preferred.
Education: High school diploma or equivalent.
For consideration visit . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 5/6/2024.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at . Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." -Tyler Grodi, CEO
VEVRAA Federal Contractor
Equal Opportunity/Affirmative Action Employer
Minority/Female/Disability/Veterans
