About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role The Account Director II - Channel Management assumes Leadership of the Partner's experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.
This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director II is responsible for selling new and existing company products and services, targeting business to business clients.
The Main Responsibilities Drive inflight sales opportunities with Partner/Customer/Internal teams Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers. Create account plans and strategies to win new business from existing customers. Solution pricing review and negotiation Develop sales in designated account base by working with partners to identify new sales opportunities. Responsible for Funnel, Promo, Spiff and Deal reviews Define solution design, Pricing strategy, DSR for marketing promo, OM engagement SFA opportunity creation and Funnel Management Partner Engagement – New partner activation, dormant partner reactivation, relationship building Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements. Manage and serve as the escalation path for end customers and partners to ensure superior customer experience. Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training. Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process. What We Look For in a Candidate 9+ years of related experience Proficient understanding of company's telecommunications products and network capabilities Valid driver license as role may require driving to customer and/or partner meetings. Ability to travel an average of 25% Preferred Qualifications:
Bachelor's or master's degree in business, marketing, or related field with 9+ years of related experience. Proven success of building strong relationships and partnerships. Advanced understanding of company's telecommunications products and network capabilities. Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges $102380 - $136500 in these states: TN.
$107500 - $143330 in these states: NC.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 332738
Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
