9-632 Computer Network Operations Process Engineer

Job Description
Job Description: As a Computer Network Operations Process Engineer on our team you will provide process engineering expertise to assist with the following activities:

Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.
Create and manage multiple Jira boards for multiple customers with different requirements and processes.
Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.
Define and improve process workflows for multiple customers and multiple initiatives.
Documenting existing processes using knowledge management repositories such as Confluence.
Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.
Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.
Assisting in defining process improvement strategies and lessons learned.

Individual Capabilities/Experience Required:

Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.
Must have a decent understanding of COOP.
Strong experience with Jira and/or Confluence.
Excellent oral and written communication skills.

Individual Capabilities/Experience Desired:

Experience supporting CNO or CCC.
Strong background in Knowledge Management
Strong experience with workflow and process development

Key words: Service Desk, COOP, Jira, Confluence, Process Engineering, Mission Applications
#J-18808-Ljbffr