You’re an experienced, enthusiastic and articulate deskside support professional, adept with all aspects of an enterprise-scale environment. We are looking for an experienced IT Professional with advanced technical skills and a strong focus on customer service. You will play a key role in support and delivery of IT services to end users. The successful candidate will be a team player that understands the importance of collaboration but can also take direction and drive the resolution of issues to completion with minimal supervision. This individual will use extensive technical expertise, problem-solving skills, and service dedication to drive the continuous commitment of IT service to the business.
Responsibilities
Able to work in a Mac/Win environment
Experience with G-Suite, Okta and Jira
Research, reviews, and collects available technical information as a basis for documentation
Work with stakeholders to document current business processes and implement improvements
Creates new documentation or updates existing documentation to reflect changes in product or process
Writes and maintains end-user documentation and instructional content
Perform new onboarding and training
Create technical content using diverse methods including in person, documentation and videos for end user consumption
Respond to user technical support inquiries and provide efficient and excellent customer
service
Excellent demonstrative communication skills over numerous mediums
Ability to dissect complex technical procedures to easy digestible steps
5 years of experience supporting enterprise environments with general networking, hardware and software, and SAAS applications questions
Demonstrable expertise in device management and configuration
Expertise in user account management
Who is Taos?
Taos helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client’s biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What’s Next.
Talent at our Core®
Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners.
Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work.
Referrals:
We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to **********rContact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.
Compensation:
Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!
Equal Opportunity:
Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.
Veterans are encouraged to apply!
E-Verify Participant:
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go tohttp://www.taos.com/join-our-team/and review the E-Verify Participant and Right to Work links for more information.
#DICE
