Warranty Administrator

We are a family-owned company with two locations proudly serving the Richmond area for nearly 50 years. We know happy employees make happy customers! We strive to be transparent and authentic in these relationships - treating others as we would expect to be treated. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. Before you look anywhere else, Talk to Talley!WHAT WE OFFER:Generous benefits package, above industry standard, which includes:Medical, dental, and vision insuranceHealth Savings Account (HSA) with company matchFlexible Spending Account (FSA)Disability/life insurance401(k) plan with company match* PTOPaid holidaysEmployee/family discounts in all departmentsDealer participation in uniform and all logo attireEligible for D Plan pricing from Ford on new vehicle purchasesResponsibilities:Process warranty claims on a timely basisProcesses all warranty paperwork to ensure proper documentationVerifies criteria requiredReconciles all warranty receivables with payments through the appropriate accounting scheduleResubmits all rejected claims promptly or receives authorization to write them offFollows up on payment of outstanding claimsFiles and maintains all service records as requiredWork cooperatively with the service teamPerforms other duties as assignedRequirements:Excellent communication skills , verbal and writtenOutgoing and positive demeanorProfessional presentationPunctual natureTwo years relevant experience preferredKnowledge of automotive servicing or repair highly desiredA professional appearanceExcellent computer and math skillsABOUT US:Since the beginning, Bill Talley Ford's success has been attributable to our employees who have offered a consistent high level of customer service. We are a leader among the metro Richmond Ford dealers, having won the Ford President's Award numerous times, in addition to being the first Ford dealer in metro Richmond to ever achieve the Chairman's Award, which is the highest honor. More recently, we have been named the Best New Car Dealer by the Richmond Times-Dispatch for 3 years in a row and placed as the Best Used Car Dealer in 2023.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.