Req ID: 97744 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.
We are currently seeking a Transition Manager to join our team in Chamblee, Georgia (US:GA), United States (US).
General Duties and Experience:
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Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to 60 million in value and 3:6 months in duration
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Knowledge of service transition methodology, tools, and templates
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Manage the transition of support services, program artifacts and personnel from incumbent
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Ensure contractual deliverables are provided and performance SLA's are achieved during the transition period
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Identify and manage all dependencies, risks, and issues that occur during the transition period
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Ensure smooth and cordial relationship with the incumbent and its personnel
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Ensure shadowing and reverse shadowing activities are performed
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Ensure the highest level of customer satisfaction
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Implement and manage enterprise governance and change control processes
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Manage key stakeholder relationships with transparency and integrity
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Work with the Program Manager to manage the budget for projects and be accountable for delivering against the established company and client commitments
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Provide program reporting for management and stakeholders for the transition activities
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Expert understanding of services processes, technologies, and ITIL.
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Expert ability to assess, manage, and remediate high project risks.
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Expert communications and executive:level client interaction skills.
Basic Qualifications
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Bachelors degree or higher degree in Computer Science, Computer Engineering, Information Technology or relevant field.
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US Citizenship
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10 years ofexperience in managing complex services projects.
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10 years of project management and client management
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10 years of experience with project financials.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran:status, sexual orientation, gender identity, or any other class protected by law.