The Trade Support Analyst provides dedicated in-person (on the floor) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.The role works to provide or maintain IT operational effectiveness within the trading environment.Provide the first level of support for PC hardware and networking systems, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all in house systems essential for the trading network to function.Requires familiarity with all major Trading systems, and with the way in which these are used by the Business to facilitate their work.Required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams and external Vendors on such issues that cannot be addressed within the TS team.Accountabilities:Provide effective IT floor support to resolve immediate operation issues to minimize impact.Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors and IT management.Work collaboratively within IT (i.e. Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues.Ensure all required security, compliance and equipment demand processes and procedures are followed.Facilitate local deployment of software and hardware rollouts, as required. Provide support during the regional annual Business Continuity tests.Balancing satisfying user requests while adhering to the IT policies and processes.Pay Range: $40-$50/hrDuration: 1 yearnextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences, or for any other reason.nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ****** .
