Technical Program Manager

Technical Program Manager


Technical Program Manager

Details of the offer

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!
LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.
The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.
In this role you will:
Manage a large-scale program for a critical business initiatives (5-10+ vertical tracks, 3rd party vendors).
Interact with internal, external and executive stakeholders often requiring political sensitivity.
Project consists of multiple new technologies with many tiers and may require large scale organizational changes (e.g. site redesigns or migrations to new platforms)
Processes in-depth technical knowledge of architecture, infrastructure needs, and component design and downstream effects of subsequent changes across vertical tracks
Responsible for creating and consolidating program timeline and communicating overall program health in a way that all levels of the organization can consume.
Responsible for ensuring each vertical team understands the overall project objectives and timeline, and how their deliverables impact the overall program.
Presents issues and risks formally to leadership and vertical tracks.
Works collaboratively with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans.
Creates and leads new and/or modified PMO processes and provides solutions to complex pain points within the organizational. Challenges organizational processes that do not contribute to value delivery, and illustrates better process alternatives.
Evangelizes the principals and business value of those practices throughout the organization.
Actively participates in and contributes to the continuous improvement and evolution of processes, methodologies, and tools within the organization.
Demonstrates ability to interact, negotiate, and influence decisions across multiple tracks and executive leadership.
Establishes and implements processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level.

We are looking for an expert with experience in:
Managing machine learning/ AI projects ideally with experience in NLU/NLP
Bachelor degree in Computer Science, or other related field, training or equivalent work experience.
10+ years full lifecycle project management experience.
Experience using multiple development approaches (Agile, Kanban ideal).
Excellent written, verbal presentation and organizational skills, ability to interface with all levels within the organization.
Comfortable presenting to and persuading at the Director and Vice President level.

Preferred Skills:
Master's degree in Computer Science, or related field.
PMP certification preferred
Certified Scrum Master preferred
Strong business acumen supporting business operations in technology companies and/or retail.
Agile tools (JIRA, Rally, etc)
Strong solution analysis experience in a global environment with distributed teams

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.
We want you to feel part of our LivePerson family.
Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.
You can read more about LivePerson and Our Principles here - ( )
Our company believes equal opportunities for both genders is something that has been overlooked for too long.
To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.
LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

Source: Jobs4It


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