Support Manager - Work From Home

As a Support Manager for Ford, you will be responsible for providing exceptional customer service and support to clients in the Dallas, Texas area. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 5 years of experience in a customer service or support role.

Responsibilities:- Respond to customer inquiries and issues in a timely and professional manner- Troubleshoot technical problems and coordinate with internal teams to find solutions- Maintain accurate records of customer interactions and transactions- Provide product information and advice to customers- Assist in training and mentoring new support staff- Collaborate with cross-functional teams to improve processes and enhance customer experience

Requirements:- Energetic and adaptable personality traits- Strong communication skills- Ability to work independently and as part of a team- Proficient in Microsoft Office and customer service software- Prior experience in a remote support role is a plus- High school diploma or equivalent required, college degree preferred

Benefits:- Paid sick leave- Employee discounts on Ford products- Profit sharing opportunities- Flexible work schedule

Working environment:- Uphold the highest standards of ethical conduct and integrity- Remote work setup with necessary equipment provided by the company- Regular virtual team meetings and support from management

Deadline to apply: May 25, 2024

Equal Opportunity Statement:Ford is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.