Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
In the role of Sr UX Design Researcher, you will:
Contribute to the discovery, execution, analysis, and synthesis of user research
Advocate for user research and help champion buy in from stakeholders and businesses
Participate in discussions and activities related to current research projects
Contribute to effective documentation of research and testing including notes, photos, video and resulting analysis
Begin to lead evaluation of current and emerging design, technology, industry, and market trends
Display mastery of Agile / Lean UX methodologies
As a Sr UX Design Researcher, you will contribute to the understanding of our customers and the users of our products. You understand and champion the importance of research to the design process and act as an active member of the user experience team. As a UX Researcher you will execute on multiple small to medium sized projects as an individual contributor with a focus on user research
Master's Degree from an accredited college or university (OR Bachelor’s Degree from an accredited college or university with a minimum 5 years of experience in design and research) (OR High School Diploma / GED from an accredited school or institution with a minimum 9 years of experience in design and research)
Minimum 2 years of experience in design and research
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Travel 10% of the time, as required
Bachelor’s Degree in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors, or STEM field (Science, Technology, Engineering, Math) from an accredited college or university preferred
Leads and recommends both short- and long-term research activities, contributing to the creation of a research plan
Conducts qualitative and quantitative research activities such as ethnographic studies and usability studies
Creates and communicates research artifacts, findings, reports, and recommendations internally and with the stakeholder as necessary
Participates in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings
Contributes to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings internally and to stakeholders as necessary
High attention to detail; extremely strong written and verbal communication skills
Knowledge of research tools such as, Axure and InVision with proven ability to quickly adapt to new toolsets
Knows key cross-functional concepts that impact the company, business priorities, & organizational dynamics
Keeps current on industry landscape and brings new ideas to the team. Maps industry trends to internal vision
Joins and participates in industry associations and conferences
Understands key principles of design thinking and research, what it is and why it is important. Explores all ideas, regardless of their source
Identifies new project opportunities based on design thinking principles and prior outcomes
Understands that designing, validating, developing and deploying products and services for infrastructure-level domains requires attention to complexities between systems
Within the engineering team, translates user-centered design requirements into technical implementations for projects
Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives
Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders
Expresses technology options to collaborators on cross functional teams. Goes beyond merely suggesting design technologies and clearly articulates the rationale and benefit of design technology choices
Understands the value of a rigorous and transparent decision-making process
Works with cross-functional teams and cross-business teams and assist in driving broad-reaching solutions across the function / business.
Influences change through others and begins to set a vision for future change; evangelizes the practice of interaction design to GE business leaders
Understands the skills necessary for contributing to constructive conversations utilizing active listening and validating the information needs of stakeholders and users
Demonstrates a deep passion for learning and courage to push the boundaries of one’s own thinking
Acts and decides appropriately when all available information may not be possible to obtain
Demonstrates the ability to connect, extract information, and communicate with customer groups
Asks questions appropriate to translating an abstract problem into a roadmap for identifying solutions
Pilots new ideas and processes that have not been utilized before
PLEASE NOTE: New Orleans, LA is the preferred location, San Ramon may be considered
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