Full job description Job Type: Business Operations Pay Range $33.64 to $40.37 Location Colorado Springs, CO Date First Posted 4/4/24 Applications are being accepted until: 4/9/24
If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted. Service Contract Associate – Customer Contract Administration This position is responsible for responding to customer requests for connections to utility systems, calculating and collecting applicable fees, approving service contracts, and issuing permits (development charges, recovery agreement charges, taps, various permits, and utility service extensions). Your strong knowledge of building codes and regulations coupled with your excellent customer service skills will be valued as you will interact frequently and build relationships with internal and external customers from various building and construction enterprises related to requests for utility services and permits. You will ultimately serve as a liaison between customers and Colorado Springs Utilities' operating departments on development issues related to standard line extension specifications to ensure understanding and compliance.
Please note that possession of a valid, unrestricted driver's license is required for this position.
How Will You Make an Impact? Preparing estimates for residential and commercial water and wastewater development charges
Responding to customer requests for new or additional connections to utility supply systems
Communicating tariffs, rates, city codes, and standards relative to utility connections
Preparing invoices for applicable fees (water taps, temporary water use, permits, inspections, electric and gas design, and temporary electric)
Providing daily support to customer inquiries (in-person, over the phone, and electronically)
Analyzing utility plans and meter sizing specifications to assess development charges and fees
Maintaining functional knowledge of water and wastewater recovery contracts
Conducting contract reviews and validation as requested by contract holders
Administering line extension and refund contracts
Preparing service-level agreements for temporary water use
Who You Are Relevant and progressively responsible experience in a customer-focused environment; ability to work well with internal and external customers
Associate's degree in Accounting, Business, Engineering Technology, or a related field is valued
Knowledge of and experience with Utility services is valued
Skill in ArcGIS Desktop is valued
Skill in MS Office, Document Management Systems, Microsoft SharePoint
When applying, please highlight your knowledge, skills, and abilities related to any of the following:
Knowledge of land development and building processes; Utilities Line Extension and Service Standards; blueprints and building plans interpretation; customer information systems
Skill in reading construction contract-related documents (e.g., service-level agreements)
Ability to read and interpret Applicable City Code, and utility rules and regulations pertaining to new development or change of existing use
Who We Are... One of the largest four-service public utilities in the nation (over 500,000 customers)
A national leader in reliability (power on an average of 99.991% of the time)
Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
Located at the base of the Rocky Mountains in one of the most desired city to live in the United States (U.S. News & World Report)
Our Commitment to Our Employees… Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That's why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.
Time Off – Because everybody needs time off to recharge
Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
Personal Leave –3 days per year of personal leave
Paid Holidays –12 paid holidays per year
Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
Vacation Buy – Purchase up to 40 hours of additional vacation time
Pension Plan – Looking forward to a comfortable lifestyle once you're done working? The Colorado Public Employees' Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date)
Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)
Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)
Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare's Roth IRA and 457 plans
Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)
Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)
Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)
Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement
Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program
ATTENTION : All positions will be posted for a minimum of 5 calendar days.
Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.
Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas to include those with a STEM OPT extension ). Eligible applicants must be authorized to work in the United States. Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities' effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.
For more information regarding applicant rights, visit
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E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call . TDD for the hearing impaired is . In the Washington, D.C., area, please call , TDD Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
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Job Type: Business Operations
