Senior Technical Analyst – Outside Plant Engineering & Construction Operations

Senior Technical Analyst – Outside Plant Engineering & Construction Operations
Empresa:

Cox Communications


Senior Technical Analyst – Outside Plant Engineering & Construction Operations

Detalles de la oferta

Outside Plant Engineering and Construction is seeking an innovative Senior Technical Analyst to join our Center Operations team. This role will support tool administration within the Construction department. The Analyst will need to understand the business/project needs & will work with other Analysts and Software Administrators to validate the requirements and user support items. The Analyst collaborates with the design teams to determine application, database, & other system impacts based on the requirements. This role will be the Application Administrator for various applications within the Outside Plant Center Operations team and will be responsible for managing /resolving Tier I support tickets for OSPC tools via Remedy or Chat.Primary Responsibilities and Essential FunctionsServe as Application Support for multiple toolsets supporting Construction fulfillment activities.Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.Lead and create fully functional Test Scripts to support testing and training for department applications.Provides analytical support and business/technical review for submitted UET/Remedy (Unified Event Ticketing), emails and BAU (Business as Usual) needs to ensure alignment with ongoing enhancements and changes across multiple platforms.Attend recurring meetings and work as needed across multiple fulfillment toolsets inside Outside Plant Construction.Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed.Will work closely with business and boundary partners (Field Operations, Customer Care, Engineering and vendors) to support application lifecycle from development through implementation.Determines impact on existing applications & databases based on requirements.Works directly with Development and QA teams to complete application implementations with minimal impact to customers.Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications.Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.Possesses a clear understanding of the architecture standards, an understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology).Provide support to Construction Fulfillment toolset within Construction.
Qualifications:
Minimum:5 years of application support5 years of experience working in a technical analyst role in Technology or Engineering/ConstructionProficient in MS Word, MS Excel, MS Power Point.Strong understanding of Outside Plant Engineering &Construction processes, programs and tools
Preferred:BS/BA in related discipline.Knowledge of Cox Construction initiatives, objectives and job typesConstruction or Engineering experience a plus
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Fuente: Jobs4It


Área:

  • Call Center - Customer Support / Customer Service Manager

Requisitos

Ofertas Relacionadas

Facility manager

Job Description We are seeking a Facility Manager to become a part of our team You will help manage our self:storage facility. Responsibilities: :Our...


Desde Master Storage 365 - California

Publicado hace un mes

Entry level sales manager

Job Description Entry Level Sales Manager Advanced Training and Support For Your Success: Our success depends on your success, thats why we have a super...


Desde Charlotte Division : Usha (Fsr:Ct) - North Carolina

Publicado hace un mes

Entry level sales manager

Job Description Entry Level Sales Manager Advanced Training and Support For Your Success: Our success depends on your success, thats why we have a super...


Desde South Fl Division (Rld:Mi) - Florida

Publicado hace un mes

Customer service manager

Job Description Role and Responsibilities Sickles Market wants to ensure that all of our customers are receiving the best shopping experience each time they...


Desde Sickles Market - New Jersey

Publicado hace un mes