Outside Plant Engineering and Construction is seeking an innovative Senior Technical Analyst to join our Center Operations team. This role will support tool administration within the Construction department. The Analyst will need to understand the business/project needs & will work with other Analysts and Software Administrators to validate the requirements and user support items. The Analyst collaborates with the design teams to determine application, database, & other system impacts based on the requirements. This role will be the Application Administrator for various applications within the Outside Plant Center Operations team and will be responsible for managing /resolving Tier I support tickets for OSPC tools via Remedy or Chat.Primary Responsibilities and Essential FunctionsServe as Application Support for multiple toolsets supporting Construction fulfillment activities.Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.Lead and create fully functional Test Scripts to support testing and training for department applications.Provides analytical support and business/technical review for submitted UET/Remedy (Unified Event Ticketing), emails and BAU (Business as Usual) needs to ensure alignment with ongoing enhancements and changes across multiple platforms.Attend recurring meetings and work as needed across multiple fulfillment toolsets inside Outside Plant Construction.Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed.Will work closely with business and boundary partners (Field Operations, Customer Care, Engineering and vendors) to support application lifecycle from development through implementation.Determines impact on existing applications & databases based on requirements.Works directly with Development and QA teams to complete application implementations with minimal impact to customers.Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications.Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.Possesses a clear understanding of the architecture standards, an understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology).Provide support to Construction Fulfillment toolset within Construction.
Minimum:5 years of application support5 years of experience working in a technical analyst role in Technology or Engineering/ConstructionProficient in MS Word, MS Excel, MS Power Point.Strong understanding of Outside Plant Engineering &Construction processes, programs and tools
Preferred:BS/BA in related discipline.Knowledge of Cox Construction initiatives, objectives and job typesConstruction or Engineering experience a plus
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Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
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