McIntire Solutions invites a Network Operations Center Lead to join our team in Ashburn, VA and be part of a team standing-up and deploying the next generation of highly secured managed services in the cloud.
Oversees and directs all aspects of the 24/7/365 mission critical data center and network/telecommunication infrastructure operations; including planning, designing, implementing, deploying, supporting and maintaining functions.
Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, telecom network, call/contact center systems operations and services.
Serves as the senior-level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues.
Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services.
Manages external vendor relationships with contract administrators to review, negotiate, and revise relevant contracts.
Oversees the management of service level agreements (SLAs) with vendors and service providers.
Develops policies and procedures for all IT infrastructure operating environments.
Reports key metrics on data center and network/telecommunication infrastructure operational activity.
Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating.
15+ years of experience with at least 5+ years of related NOC experience and 3+ years of technical management experience.
A Bachelor's degree in Computer Science or a related field
Experience managing both on-premise and virtual team members
Experience with cloud infrastructure management.
Experience with protocols and network architecture
Functional experience with Windows, Mac and Linux systems and service, as well as large scale server environments, preferably in the cloud
Possess excellent written and verbal communication skills along with the ability to present complex, technical information to both technical and non-technical audiences.
McIntire Solutions, LLC is a veteran owned small business based in Northern Virginia and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, McIntire Solutions, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.