Remote Customer Care Assistant

Job Description:

Quest Diagnostics is seeking a dedicated and passionate Remote Customer Care Assistant to join our team in Phoenix, Arizona. As an Entry Level position, this part-time role is perfect for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and chat- Respond to inquiries and resolve issues in a timely and professional manner- Assist clients with scheduling appointments, accessing test results, and understanding services offered- Work closely with other team members to ensure customer satisfaction and retention- Utilize negotiation and problem-solving skills to manage difficult situations and find solutions- Keep detailed records of customer interactions and follow up as necessary

Requirements:- 1 year of experience in customer service or a related field- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other software applications- Strong attention to detail and organizational skills- Ability to multitask and prioritize workload effectively- Flexibility to work evenings, weekends, and holidays as needed

Personality Traits:- Dedicated: Commitment to providing the best possible service to our clients- Passionate: Enthusiasm for helping others and making a positive impact

Soft Skills:- Negotiation: Ability to reach mutually beneficial agreements with clients- Problem-Solving: Aptitude for analyzing situations and finding practical solutions

Benefits:- Visa sponsorship for eligible candidates- Vision insurance for all employees- Employee discounts on Quest Diagnostics products and services

Working Environment:At Quest Diagnostics, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is committed to excellence and continuous improvement, making it a rewarding place to work.

Deadline to Apply:April 27, 2024

Equal Opportunity Statement:Quest Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.