Remote Call Center Specialist

Job Description:

We are looking for a Remote Call Center Specialist to join our team at Booking.com in Phoenix, Arizona. As a part-time Entry Level position, this role is perfect for individuals looking to gain experience in the customer service industry.

Responsibilities:- Handle a high volume of incoming calls and emails from customers- Provide exceptional customer service by resolving inquiries and issues in a timely and professional manner- Utilize resources and problem-solving skills to address customer needs and concerns- Document all customer interactions accurately in our CRM system- Collaborate with other team members to ensure a seamless customer experience- Adhere to company policies and procedures at all times

Requirements:- Confident and resourceful individual who can work independently in a fast-paced environment- Strong project management skills and the ability to make decisions under pressure- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent- Must have a quiet and distraction-free workspace at home for remote work

Benefits:- Life insurance- Relocation allowance- Retirement plan

Working Environment:At Booking.com, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees to succeed and grow within the company.

Deadline to apply: April 26, 2024

Equal Opportunity Statement:Booking.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.