Thank you for considering a career at Roper St. Francis Healthcare! Location: 8901 University Blvd, North Charleston, SC 29406
Schedule: Schedule will vary between the hours of 8:00am to 8:00pm with 2-3 weekends a month.
Job Summary : Greets, instructs, directs and schedules patients and family members. Work with all patients to schedule appointments that best meet their needs. Assist patients with the selection of a primary care clinician stressing the importance of continuity with a primary care clinician. Receptionist will accurately handle prescription requests, medical chart information, schedule referrals with other physician offices and ensure that insurance referrals are made if required. Answers the telephone and directs calls to the appropriate party. The receptionist must be pleasant at all times, well-groomed and able to multi-task without showing stress to the public. The receptionist should coordinate care with other care team members to provide exceptional patient service. The receptionist is responsible for collecting co- payments and deductibles at the time of service and accurately posting CPT and ICD-9 codes and their associated charges and payments in the computer; balancing same with the computer printout at the end of the day and preparing the daily deposit. Receptionist should be proficient with HPP (the Practice Management System) and eClinical Works (the EHR).
Minimum Qualifications : Education: High School diploma or GED
Experience : At least one year in a medical office strongly preferred.
Licensure/Certification: N/A
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems and ability to key data into medical computer system accurately. Must be able to balance charges and payments to end of day reports.
Other: Contacts: Physicians, coworkers and patients. Contact involves dealing with sick people and servicing a patient population from birth to end of life.
Work Demands/Environment: Work is performed in reception area. Involves frequent contact with patients. Intermittent standing. Intermittent walking. Intermittent sitting. May require lifting or moving items up to 50 lbs. Intermittent lifting/moving patients. Intermittent use of finger/hand dexterity. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office environment. Ability to read and comprehend. May be required to take call and/or work weekends/holidays based on the needs of the department. Interaction with others is constant and interruptive. Potential for long or extended hours and a variable schedule
JOB DUTIES AND RESPONSIBILITIES % OF TIME Greets, instructs, directs patients and handles all telephone calls.
20%
Accurately posts charges and payments/balances at end of day/makes deposit.
20%
Collects co-pays/deductibles at time of service.
20%
Correctly enters patient data into computer.
15%
Makes referrals/ verifies insurance approvals as necessary.
15%
Pulls charts for next day's work/ files charts as necessary.
10%
Performs other job duties and responsibilities as required.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
Scheduled Weekly Hours: 40
Work Shift: Days/Evenings (United States of America)
Department: RSF Express Care - University Blvd - RSFPP - Primary Care
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at . Recommended Skills Clinical Works Communication Primary Care Problem Solving Telephone Call Reception Management Team Working
