Learning Management System (LMS) Administrator Specialist
Seattle, Washington
Job Description: Top Skills:
- 2+ years of experience with SuccessFactors
- Excellent communication and technical trouble shooting skills
- ServiceNow experience preferred
- Excellent time management and attention to detail
- Experience in the same/similar regulated industry
Position Summary:
The Learning Management System (LMS) Administrator will manage and
coordinate training events and record and control training information for
the Learning Management System (LMS).
The position will report to the Global Cell Therapy Quality Training Lead
REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities:
Must have basic GMP and Quality knowledge.
Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
Must demonstrate basic writing skills and be able to follow technical reports.
Must be action-oriented and customer-focused and possess learning agility.
Excellent organizational and written skills.
Ability to work independently, have a high degree of accountability and accuracy of work.
Intermediate skills in design, development, and implementation of training.
Proficient in MS Outlook, Word, Excel and PowerPoint.
DUTIES AND RESPONSIBILITIES:
LMS Administration and record control of training information with
input from users, subject matter experts, trainers and other learning
development personnel to ensure accurate learning plans/histories
and availability of current training materials.
Ensure training forms are entered into the LMS within 1 business day
of receipt and retained per procedure.
Review training form submissions for adherence to good
documentation principals, accuracy and completion.
Oversee the creation, edit and/or retirement of training items and
curricula in the LMS Edit/link training materials to ensure availability to
users via the LMS File and maintain training records for easy retrieval.
Partner with the inspection/audit subject matter expert to generate LMS
reports and/or retrieve training records to support inspections/audits
Build and/or run reports to show user status or other requested
information.
Apply LMS knowledge to provide front line technical support (or
escalation) for users.
Thoroughly research customer requests and questions and provide
suggestions for resolution.
Track and document all incoming customer requests, data entry and
filing for department metrics.
Maintain class offerings in the LMS Ensure Good Manufacturing
Practices training records are completed per good document principals
(GDP).
Monitor the Quality Training inbox to provide timely and accurate
execution of customer training requests.
Utilize a consultative approach and powerful questions in customer
interactions and review training requests in order to address actual vs.
stated training need.
Always provide excellent customer service.
Share information, answer questions, solve problems, and raise issues
as necessary to promote an environment of teamwork and collaboration
Education and Experience:
Bachelor's degree preferred
3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
Learning Management System (LMS) background preferred.
An equivalent combination of education and experience may substitute
Additional Sills:
