Project Manager- Life Care Solutions

Project Manager- Life Care Solutions
Empresa:

Ge Digital


Project Manager- Life Care Solutions

Detalles de la oferta

Role Summary:
Owns the project management and implementation process for GEHC Life Care Solutions (Monitoring Solutions, Perioperative and Maternal Infant Care) products, including but not limited to sales order review, project planning and documentation, resource coordination, and issues resolution.

This position is based in the greater New York City area.
Essential Responsibilities:
The LCS Project Manager is responsible for driving customer satisfaction and process productivity throughout the installation process including:
1. Act as the primary liaison between GE and the customer project teams.
2. Execute the implementation of managed projects including identification of GE and customer responsibilities and deliverables as defined in the sales contract, coordination of GE and contract resources in the execution of GE responsibilities.
3. Creation of project implementation timeline with collaboration between customer, GE, and contract resources
4. Regular tracking and communication of implementation progress, tracking of equipment delivery, installation, and testing, tracking and assignment of project deliverables with owners and timing for completion
5. Provide regular communications including project kick-off, regular status updates, and project closure including occasional customer site visits, and lead implementation team during clinical “GoLive” of the equipment.
6. Create, maintain, and route formal project documentation to project teams and key stakeholders, within a timely manner.
7. Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.
8. Identify, escalate, and resolve issues, which might affect customer satisfaction and GE operational targets.
9. Participate in process improvement initiatives.
Qualifications/Requirements:
•? Bachelor’s degree or a minimum five years of Project Management experience.
•? Minimum three years of experience leading cross-functional teams.
•? Ability to work effectively in difficult and fast paced environment.
•? Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
•? Demonstrated experience with large-scale project management where deadlines were met on or ahead of schedule (e.g., construction, healthcare IT, equipment installations experience).
•? Ability to work with and communicate with diverse work partners internal and external to GE and our customers.
•? Ability to work effectively from a remote home office location.
•? Ability to work with and influence fellow team members to achieve mutual goals.
•? Willingness to travel including overnight stays when necessary.
•? Working knowledge of Microsoft Windows and Office Applications.
•? Legally authorized to work in the United States.
•? Must have a valid driver’s license.
Desired Characteristics:
1. Master's degree or Project Management Certificate.
2. Ability to communicate complex technical issues in a customer-friendly manner.
3. Demonstrated customer service experience working in a clinical environment.
4. Ability to provide constructive feedback to installation teams and contractors.
5. Knowledge or experience within the healthcare industry and GEHC products.
6. Proficient in project Management Software (e.g., MS Project, Smartsheets, TaskRay).
8. Six Sigma certification and/or experience in Lean methodology.
9. Current Project Management Professional (PMP) certification.
About Us:


Fuente: Jobs_Gecareers


Área:

  • Call Center - Customer Support / Customer Service Manager

Requisitos

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